Personalized messages are created when there is specific information for a specific tour that your clients need to receive.
These messages can be customized by product, either in automatic messages or in chatbot responses.
There are 2 different scenarios:
a) If you have both automated and personalized messages for a specific tour: if this is the case, the message our system will send will always be the personalized message.
For example, Your Highlights Day Tour has a different meeting point than the rest of your tours so you need to have created a personalized message for your clients who booked this tour and this is the message all those clients will receive.
b) If you only have automated messages for a specific tour, the automated messages will be the ones sent.
For example, All of your tours start at 9 am and the automated message states this information. You do not need to create a personalized message in this case and your clients will receive the automated message.
Related Links:
Customize / Personalize Automated Messages Depending on the Product
How To Edit Your Automated Messages
How to Delete an Automated Message or a Chatbot Response