TourOpp GO! Help Desk

Personalized messages are created when there is specific information for a specific tour that your clients need to receive.

They are found in the Chatbot section:

There are 2 different scenarios:

a) If you have both automated and personalized messages for a specific tour: if this is the case, the message our system will send will always be the personalized message. 

For example, Your Highlights Day Tour has a different meeting point than the rest of your tours so you need to have created a personalized message for your clients that booked this tour and this is the message all those clients will receive. 

b) If you only have automated messages for a specific tour, the automated messages will be the one sent.

For example, All of your tours start at 9 am and the automated message states this information. You do not need to create a personalized message in this case and your clients will receive the automated message.