You can make use of the following formatting guidelines to customize your chatbot messages.
Starting to Customize my Chatbot Messages
We have 2 different ways to customize the automated messages.
Method 1
1. Go to your menu and click on “Chatbot”
2. Now you are in your Chatbot Messages dashboard. Let's say you would like to customize your "Pickup" chatbot response according to the product.
What we have to do is to click in the yellow "Plus" button and select the option "Copy to products"
3. You have to select to which product you would like to copy.
4. Select the product and click on "SAVE".
5. Then, in your menu you have to go to "Products"
6. Once in your product dashboard, you have to click on the "Robot" button of the product where you have copied the message. In this case was "The Premier Classic London Tour".
7. The message that you have copied it's going to appear in your product messages and then you can customize it by clicking on the "Pencil" button. Once you have done your changes be sure of clicking "SAVE".
Method 2
1. Once you are in your product messages (as in the last picture) you can select to "New chat bot" to create a new customized chat bot response.
2. Example: Creating a customized chat bot response for Pickup points.
You have to fill out the information as you like. You can send an exact address or give phone numbers if your pick up point depends about hotels locations.
Related links
How to edit your Chatbot messages
How to customize my Chatbot messages